Terms & Conditions
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Cosmetics and personal hygiene products are not eligible for returns or refunds.
We can only cover return shipping fees for damaged or incorrect items.
Your item must be in the original packaging.
Your item needs to have the receipt.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to the original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Please contact us and we'll do our best to make things right.
Lost or Stolen Packages
The Wandering Turtle Shop is not responsible for any packages that are lost or stolen.
If the postal service tracking shows that a package has been delivered, we are not liable for your package.
Limitation of Liability
This site is provided by The Wandering Turtle Shop, LLC.
The Wandering Turtle Shop, LLC. makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein.
You expressly agree that your use of wanderingturtleshop.com is at your own risk. The Wandering Turtle Shop, LLC.
cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses.
The Wandering Turtle Shop, LLC. will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Changes in Policy
The Wandering Turtle Shop, LLC. reserves the right to modify, alter, delete and update these policies at any time we see fit.
Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.